Frequently Asked Questions

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Mayroad is the new company that will be responsible for the day-to-day operations at your base. Mayroad brings tremendous experience, with over 20 years in government partnerships, and a new perspective to the Air Force portfolio and the MHPI industry. The team members that you have come to know and rely on will remain unchanged and continue to provide you excellent customer service. 

The following will remain the same: 

• Award-winning customer service provided by the same group of talented, resident-facing onsite teams that you’ve come to know. 
• Work order submission process: link to the resident portal and email addresses can be found at www.themayroad.com.  
• Community Office hours, policies and procedures. A link to the Resident Responsibility Guide can be found on the website. 
• Phone numbers
• Your lease – no need to sign a new one
• Services such as lawn maintenance and pest control 
• Rent – you will still pay your Basic Allowance for Housing via an allotment 
• Facebook sites for each location 
• Utilities – they are still included 

The Mayroad leadership have been involved in military housing for over 20 years. They have also been actively involved in the day-to-day operation of the six Air Force installations known as the Continental Group. In addition, all onsite employees are transferring to Mayroad as part of the transaction. 

All maintenance technicians will be wearing a new Mayroad colored polo and will have a new Mayroad identification badge. If you are ever in doubt, please contact your community center and we can confirm they are a company representative.

All work orders will transfer to Mayroad. If you are wondering about the status of an outstanding work order, please contact your community center. 

The service order submission process remains the same – you may choose to do so by calling the community center (this phone number will remain the same), emailing the community center (e-mail addresses will now end in @themayroad.com), or logging onto your resident portal (this can be accessed by visiting your community page at www.themayroad.com. 

Your community center phone numbers will remain the same. All email addresses will now end in @themayroad.com. You may also reference the new Mayroad website at www.themayroad.com for contact information. 

Yes, your pet deposit will transfer over to Mayroad.

No. Your rental insurance does not need to change. 

No. Your home size will continue to be determined by the size of your family.