RALEIGH, N.C. (June 29, 2022) – Mayroad, which provides on-base housing for more than 14,000 residents, ranked number one out of 67 Air Force locations in overall score as part of the 2021 DoD Tenant Satisfaction Survey and was the only company to receive a Very Good rating. Their survey scores increased in every category from 2020 to 2021, with all six bases ranking in the top eighteen. Mayroad’s portfolio of 4,000 homes is spread across the following locations: Edwards AFB (California), Eglin AFB and Hurlburt Field (Florida), Eielson AFB (Alaska), McConnell AFB (Kansas), and Seymour Johnson AFB (North Carolina).
“Our employees pride themselves on delivering superb customer service to our Air Force residents,” said Heath Burleson, President and Chief Executive Officer of Mayroad. “It is our privilege to provide the highest levels of resident care to military families who make selfless sacrifices to protect our country. We will use the survey results to raise the bar and continue to strive to increase resident satisfaction.”
On an annual basis, CEL & Associates, Inc., a third-party firm, administers the DoD Tenant Satisfaction Survey, on behalf of the Air Force, and uses standardized questions across all military departments and housing types for residents to provide feedback on housing operations, services, and facilities. Based on resident feedback, the Crystal Service Award reflects the highest level and quality of service across thousands of properties. It requires a minimum satisfaction score of 85% with a response rate of 20% or higher. Four Mayroad bases received the distinguished honor, Hurlburt Field, Seymour Johnson Air Force Base, McConnell Air Force Base, and Elgin Air Force Base, with both Hurlburt Field and Seymour Johnson Air Force Base receiving the award two years in a row.
Residents of Mayroad ranked the following services with the highest scores: Quality of Leasing Services, Quality of Maintenance Services, and Readiness to Solve Problems. “We are proud that our residents appreciate the effort we put into solving their challenges. We know each situation is unique and requires an empathic approach to ensuring our residents are satisfied,” said Sharon Shores, Senior Vice President of Asset Management and Property Operations of Mayroad.
About Mayroad and the Military Housing Privatization Initiative
Mayroad is an asset management company launched by the leading investment management firm Harrison Street. Mayroad is the owner and operator of the Air Force Continental Group as part of the U.S. Department of Defense Military Housing Privatization Initiative (MHPI). Headquartered in Raleigh, N.C., the Air Force partner’s portfolio includes more than 4,000 homes across six Air Force installations. It is comprised of leaders with more than 20 years of Public-Private Partnership experience. Mayroad strives to create and foster long-term sustainable partnerships while ensuring the highest level of customer service and social responsibility. For more information, please visit www.themayroad.com.
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Kelly Douglas, VP of Communications, Mayroad
10,000-Square-Foot Multi-Purpose, State-of-the-Art Facility is Free to Residents
HURLBURT FIELD, Okaloosa County, FLORIDA (May 20, 2022) —The new Air Commando Community Center at Hurlburt Field is officially open. The Center is in the heart of the Pine Shadows neighborhood, which has been transformed to serve as the cornerstone of camaraderie and companionship for those who tirelessly defend our nation.
“Military families have the unique challenge of not just being uprooted every few years and having to make a new home at a new base, they also have the challenge that maybe their Service Member is being called out and is away for an extended period of time,” said Colonel Jocelyn Schermerhorn, Commander, 1st Special Operations Wing in her remarks. “It is great to know that we have such a good partnership with property management in Mayroad to take care of our families that are back here trying to keep things going while our military members are on the road. It is awesome to be able to call Hurlburt Field home, it’s even more awesome to have a Community Center like the Air Commando Community Center available to our families, so I thank everyone who had a role in putting this together.”
The facility is expected to be a popular year-round gathering place where residents can enjoy indoor and outdoor activities featuring amenities such as a beach entry swimming pool, a pavilion with a full outdoor kitchen, pickleball, basketball, and volleyball courts, and a playground. The Center also includes a gym, multi-purpose room, media area with computers, a fitness room with an attached playroom, and a Clubroom with an open kitchen.
“Our Mayroad team takes pride in the work we do to ensure our military members and their families have the quality of life they deserve,” said Heath Burleson, President and CEO of Mayroad. “The opening of the Air Commando Community Center is a reminder of the important role these facilities play in bringing communities together to support each other.”
The community center was named in honor of the AFSOC Air Commandos and is decorated in honor of the local history. General Henry H. (Hap) Arnold coined the term "Air Commando" in early 1944, referencing a group of Air Corps personnel established in India to support British long-range penetration forces in Burma. AFSOC continues the Air Commando legacy at Hurlburt Field by providing our Nation’s specialized airpower, capable across the spectrum of conflict.
The Air Commando Community Center at Hurlburt Field is the sixth community center built for the Air Force across Mayroad’s portfolio of six Air Force installations. The building will also serve as office space for housing personnel.
Mayroad, an asset management company, is the owner and operator of the Air Force Continental Group as part of the U.S. Department of Defense Military Housing Privatization Initiative (MHPI). Headquartered in Raleigh, N.C., Mayroad’s Air Force portfolio includes more than 4,000 homes across six Air Force installations. Mayroad strives to create and foster long-term sustainable partnerships while ensuring the highest customer service and social responsibility. For more information, please visit www.themayroad.com.
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Kelly Douglas, email@example.com, 910-824-4624
Photo Caption: Colonel Jocelyn Schermerhorn, Commander, 1st Special Operations Wing, Senior Airman Justyce James, along with his wife Heather and three children, Kayden, Bryson, and Aria, and Heath Burleson, President and CEO of Mayroad, cut the ribbon to officially open the Air Commando Community Center at Hurlburt Field.
Includes 4,000+ Homes in Top-Performing Communities Across High-Demand Geographies
Launches Mayroad, a New Asset Management Company Focused on Military Family Housing
Furthers Harrison Street’s Deep Expertise in Public-Private Partnerships and Expansion of Government Assets
December 21, 2021 08:00 AM Eastern Standard Time
CHICAGO--(BUSINESS WIRE)--In pursuing its social infrastructure strategy, Harrison Street, one of the leading investment management firms exclusively focused on alternative real assets, today announced it has acquired a long-term public-private partnership (P3) with the U.S. Air Force under which Harrison Street will operate and maintain 4,095 homes located on six Air Force installations, including: Edwards Air Force Base (California), Eglin Air Force Base and Hurlburt Field (Florida), Eielson Air Force Base (Alaska), McConnell Air Force Base (Kansas), and Seymour Johnson Air Force Base (North Carolina).
As part of the transaction, Harrison Street announced the launch of a newly formed asset management company, Mayroad. The company is led by a seasoned management team that brings more than two decades of experience with the Military Housing Privatization Initiative (MHPI) and includes Heath Burleson, President & CEO, Sharon Shores, SVP of Asset Management & Property Operations, Jimmy Scott, SVP of Construction, and Josh Crawford, SVP of Development.
“These U.S. Air Force Bases are critical to U.S. military operations and ensuring the safety of our nation. Harrison Street is proud to partner with the U.S. Government and Department of Defense to provide them with access to strategic capital and resources for the Air Force as well as other military and government businesses,” said Christopher Merrill, Harrison Street’s Co-founder, Chairman and Chief Executive Officer. “To that end, we are thrilled to launch Mayroad, a new asset management company that will provide attractive and sustainable housing to active-duty service members across these six bases. Looking ahead, we believe Mayroad will play an important role in our Social Infrastructure Strategy as we seek to expand our government facing P3 portfolio and provide support to critical government and social infrastructure projects.”
“Mayroad aligns with Harrison Street’s commitment to building a lasting relationship with the U.S. Government and Department of Defense. We are excited to provide service members and their families with high-quality housing options while delivering the exceptional customer service they deserve,” said Heath Burleson, President and Chief Executive Officer of Mayroad.
The Air Force communities in the portfolio are recipients of multiple awards, including the 2020 SatisFacts National Resident Satisfaction Award, and 16 “Best in the Industry” awards this year for customer service excellence.
Harrison Street has meaningful experience investing in public private partnerships with the U.S. government, and currently owns the district energy system at U.S. Army Garrison, Fort Detrick, a United States Army Medical Command installation in Maryland that supplies steam, chilled water, electricity conditioning services and emergency backup power to U.S. Government facilities.
Harrison Street has invested $3.6 billion in P3 partnerships serving education, healthcare, and government users. In addition to providing military family housing, the firm provides housing for students at 145 universities consisting of approximately 113,000 beds as well as housing and caring for 12,600 senior housing residents.
For more information about Mayroad, please visit www.themayroad.com.
About Harrison Street
Harrison Street is one of the leading investment management firms exclusively focused on alternative real assets. Since inception in 2005, the firm has created a series of differentiated investment solutions focused on demographic-driven, needs-based assets. The firm has invested across senior housing, student housing, healthcare delivery, life sciences and storage real estate as well as social and utility infrastructure. Headquartered in Chicago with offices in San Francisco, London and Toronto, the firm has more than 200-employees and approximately $39 billion in assets under management. Clients of the firm include a global institutional investor base domiciled in North America, Europe, Middle East, Asia and Latin America. Harrison Street has been awarded Best Places to Work by Pensions & Investments for the last seven consecutive years and was named 2020 Global Alternatives Investor of the Year by PERE. For more information, please visit www.harrisonst.com.
Mayroad is an asset management company launched by leading investment management firm Harrison Street. In December 2021 Mayroad became owner and operator of the Air Force Continental Group as part of the U.S. Department of Defense Military Housing Privatization Initiative (MHPI). Headquartered in Raleigh, N.C., the Air Force partner’s portfolio includes more than 4,000 homes across six Air Force installations, and it is comprised of leaders with more than 20 years of Public Private Partnership experience. Mayroad strives to create and foster long-term sustainable partnerships while ensuring the highest level of customer service and social responsibility. For more information, please visit www.themayroad.com.
Nathaniel Garnick/Grace Cartwright
Gasthalter & Co.
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