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Mayroad Wins Prestigious National Company Insite® Award from SatisFacts

March 14, 2023
Mayroad Wins Prestigious National Company Insite® Award from SatisFacts

Residents at Military Installations Give Highest Marks for Resident Satisfaction

Raleigh, NC (March 14, 2023) – Mayroad, which provides on-base housing for more than 14,000 residents across five states, has been awarded the 2022 National SatisFacts Resident Satisfaction Company Award – a testament of Mayroad’s leadership and focus on customer service efforts as measured through the SatisFacts Insite® program score. In addition, all six properties in Mayroad’s portfolio were named Community Insite Award Winners.

“Every day, Mayroad residents make extraordinary sacrifices to protect our country. That’s why our goal is to provide military families unforgettable living experiences with exceptional service,” explained Heath Burleson, President and Chief Executive Officer of Mayroad. “We are delighted to know that we often exceed our residents’ expectations. Tools like the Insite Survey help us objectively assess our performance and quickly respond to anything that we need to improve,” Burleson said.

As the leading provider of resident surveys focusing on multifamily retention and reputation management, the SatisFacts National Index is the key indicator for resident satisfaction levels nationwide. For the Insite Survey, resident satisfaction is measured throughout every service, with multiple opportunities for residents to provide feedback. In addition to the annual score, results are reported monthly so local teams can use the feedback to immediately impact property management operations.

“Everyone at Mayroad takes pride in creating thriving communities with exceptional homes for service members and their families, who dedicate their lives to protecting our country,” said Sharon Shores, SVP of Asset Management & Property Operations of Mayroad. “We are honored to accept this award and will strive to raise the bar even higher,” Shores said.

Mayroad far exceeded the resident satisfaction score requirement of 4.25+/5.00 with an average score of 4.66 from residents living in more than 4,000 Mayroad homes on the following six Air Force installations: Edwards AFB (California), Eglin AFB and Hurlburt Field (Florida), Eielson AFB (Alaska), McConnell AFB (Kansas), and Seymour Johnson AFB (North Carolina).

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About Mayroad Mayroad is an asset management company launched by the leading investment management firm Harrison Street. Mayroad is the owner and operator of the Air Force Continental Group as part of the U.S. Department of Defense Military Housing Privatization Initiative (MHPI). Headquartered in Raleigh, N.C., the Air Force partner’s portfolio includes more than 4,000 homes across six Air Force installations. It is comprised of leaders with more than 20 years of Public-Private Partnership experience. Mayroad strives to create and foster long-term sustainable partnerships while ensuring the highest level of customer service and social responsibility. For more information, please visit www.themayroad.com.

Media Contact: Kelly Douglas, VP of Communications, Mayroad Kelly.douglas@themayroad.com (323) 621-6247

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