In a moment of heartfelt recognition, Col. Patrick Dierig, Wing Commander at Hurlburt Field, presented Mayroad Maintenance Technician Jim Dumas with a coveted commander’s coin, applauding his innovation, dedication, and exemplary customer service.

The recognition highlights Dumas’s commitment to ensuring the well-being of the Hurlburt Field community by addressing challenges with creativity and professionalism. His innovative solutions have not only solved operational issues but also reinforced the importance of service excellence in maintaining quality housing for military families.

“Fantastic service and wonderful people who take care of our families. You guys are always responsive, always professional, and always kind, with a smile on your face. And you do it with a little bit of innovation and creativity, and that’s why I’m here,” said Col. Dierig. “I want to thank you, Jim, for solving a problem. I want to give you a coin and thank you very much for what you do.”

This recognition underscores Mayroad’s ongoing mission to provide superior service and housing solutions for military communities. Dumas’s contributions reflect the values that have earned Mayroad widespread acclaim, including being named #1 in customer satisfaction for the Air Force for five consecutive years in the Department of Defense Tenant Satisfaction Survey.

Mayroad President Heath Burleson celebrated the recognition, stating, “Jim exemplifies the dedication and ingenuity that makes our team exceptional. Moments like these remind us why we strive for excellence every day—to support our military families and ensure their homes are places of comfort and pride.”

As Mayroad continues its work across installations, including Hurlburt Field, the recognition of individuals like Jim Dumas serves as a testament to the company’s commitment to fostering strong communities, one innovative solution at a time.

This special moment between Col. Dierig and Jim Dumas not only shines a spotlight on the exceptional work being done but also serves as an inspiration for the entire Mayroad team to continue raising the bar for military housing and customer service excellence.